Rider Privacy Policy
Effective Date: 2025-10-1
This Privacy Policy explains how Chibaobao Technology Sdn Bhd collects, uses, and protects personal information belonging to riders who deliver on our platform.
1. Information We Collect
- Full name, phone number and/or email
- NRIC/Passport information
- Profile photo and identification documents
- Bank account details for payout
- Vehicle information (e.g., motorcycle plate number)
- GPS location during active delivery sessions
- Device information and app usage data
2. How We Use Your Information
- To create and manage your rider account
- To assign delivery jobs and track delivery progress
- To calculate earnings, incentives, and process payouts
- To provide customer and merchant support
- To ensure safety and compliance with regulations
- To detect fraud, unsafe behavior, or misuse
3. GPS Tracking
Your GPS location is tracked only when you are online and available for deliveries. Location data helps us:
- Assign orders efficiently
- Ensure accurate pickup and drop-off tracking
- Improve safety and platform performance
4. Who We Share Your Data With
- Customers (e.g., rider name and location during delivery)
- Merchants preparing the order
- Payment providers for payout processing
- Service providers supporting our app and systems
- Government authorities when legally required
5. Data Security
We use encryption, secure servers, and restricted access controls to protect your personal data from unauthorized access.
6. Your Rights
- Request access to your personal information
- Request corrections or updates
- Withdraw consent for data usage (may affect ability to perform deliveries)
7. Data Retention
We retain your personal data for as long as required for legal, operational, and financial purposes.
8. Contact Us
If you have questions regarding this policy, contact us:
Email: chibaobaotech@gmail.com