Customer Privacy Policy
Effective Date: 2025-11-19
This Privacy Policy explains how Chibaobao Technology Sdn Bhd (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our mobile app, website, or delivery services.
1. Information We Collect
- Name, phone number, email
- Delivery addresses
- Payment information (processed securely via third-party gateways)
- Order history and preferences
- Device information (IP address, OS, app version)
- Location data for delivery purposes
2. How We Use Your Information
- To process and deliver your orders
- To verify your identity and maintain your account
- To communicate about orders, updates, or promotions
- To enhance user experience and platform improvements
- To comply with legal or regulatory obligations
3. How Your Information is Shared
- With delivery riders for completing deliveries
- With merchants preparing your orders
- With payment processors for secure transactions
- With service providers supporting our operations
- With authorities where required by law
4. Data Security
We implement up-to-date technical and organizational security measures to protect your data from unauthorized access, misuse, or loss.
5. Your Rights
- Request access to your personal data
- Request corrections to inaccurate information
- Request deletion (subject to legal retention policies)
- Withdraw consent for marketing communications
6. Cookies and Tracking
We may use cookies or analytics tools to improve the functionality, performance, and security of our platform.
7. Data Retention
Your data is stored only as long as required for operational, legal, or financial purposes.
8. Changes to This Privacy Policy
We may update this Policy from time to time. Any changes will be posted with a new effective date.
9. Contact Us
If you have questions about this Privacy Policy, contact us:
Email: chibaobaotech@gmail.com