Merchant Privacy Policy

Effective Date: 2025-10-1

This Privacy Policy explains how Chibaobao Technology Sdn Bhd collects, uses, and protects personal information submitted by merchants who join our platform.

1. Information We Collect

• Business name, registration details, and business address
• Owner/manager contact details (name, phone number, and/or email)
• Restaurant logo, photos, and menu details
• Bank account information for payouts
• Login credentials and account activity logs
• Device and IP information
• GPS location for restaurants using live tracking services

2. How We Use Your Information

• To verify and activate merchant accounts
• To process customer orders and payments
• To update menu, availability, and store information
• To communicate regarding orders, payments, or platform updates
• To analyze performance and support business growth
• To comply with Malaysian laws and licensing requirements

3. Who We Share Your Information With

• Customers (e.g., restaurant name, menu, estimated prep time)
• Riders assigned to pick up your orders
• Payment partners and financial institutions
• Technical service providers supporting the platform
• Government authorities upon lawful request

4. Data Security

We use encryption, secure hosting, and strict access control to protect merchant data.

5. Data Retention

Merchant information is retained as long as required for regulatory, operational, and financial purposes.

6. Your Rights

• Access personal and business information we store
• Request corrections or updates
• Request deletion (subject to legal and financial obligations)

7. Contact Us

If you have any privacy-related questions, contact us:

Email: chibaobaotech@gmail.com